GP Resilience

Resilience Support for GPs in Shropshire, Telford and Wrekin

In the summer and early autumn of 2019, three resilience support sessions were held for Shropshire and Telford and Wrekin GPs. These were delivered by two respected GPs who work for NB Medical, an organisation that delivers professional development training to people working in Primary Care.

This training was in response to the results of a survey, shared with GPs by Shropshire Clinical Commissioning Group (CCG), which aimed to identify the key issues facing GPs in their working lives.

The three events focused on developing the tools and approaches necessary when facing some of the more common issues associated with the role of a GP. These include workload issues, difficult patients, bureaucracy and working across the system.

The following video, which includes contributions from both the trainers and local GPs who attended the course, shows clearly the success of the training events and how much of an impact they have had.

The positive outcomes from these sessions are underlined by the results of a recent survey of GPs who attended the events, where nearly all those who responded said that the course helped them in their day-to-day working lives. Likewise, a quarter of those surveyed said that the course had helped them ‘a lot’ in their jobs.

Even more encouragingly, over half said that as a result of attending the course they were more likely to continue working as a GP.

Phil Morgan, Primary Care Manager for Shropshire CCG, said: “I am delighted with the response we have received from the survey and the impact NB Medical’s work has had on those GPs who participated.

“As part of our engagement activity with staff working in Primary Care it is extremely important to gain the views of those practicing in our area. This video highlights how listening to the needs of our GPs has resulted in a very positive outcome for all involved.”

Further engagement is planned for the spring of 2020 which will ask GPs whether the CCG should repeat the same course or develop something complementary.