What matters to you? - Urgent Treatment

1 February 2019 2:30pm

Please note: This survey has now closed and this page is retained here for information

Thank you to everyone who took part in the survey and the responses are now being reviewed.


NHS Shropshire Clinical Commissioning Group and NHS Telford & Wrekin Clinical Commissioning Group are working together to develop a new contract for urgent treatment in the County as the current contracts are due to end this year.

This has been an opportunity to look at how the service could be improved and how it meets the needs of patients whilst also supporting the Emergency Departments which are under increasing pressure.

We are now looking for feedback from people to find out what matters to you when you need urgent treatment.

Please take a few minutes to complete a short survey to help us better understand patients’ needs and how we can look at improving the service.

Click here

The survey closes Tuesday, 12 February 2019

Additional information

It is a national mandate for all local systems to provide Urgent Treatment Centres by December 2019 and the CCGs are currently working on a new contract to deliver this service in line with the national guidance. This will be an important step in the transition from services currently provided towards the delivery of the Urgent Care Centres as defined as part of the Future Fit programme.  The CCGs are using the national UTC specification as the basis for this contract and are proposing the service would operate in line with the national guidance for 12 hours a day.

The proposed opening times are being considered as 9am – 9pm based on the latest clinical data and evidence on when people are using the service. This aims to ensure it is open during the busiest times and can therefore treat the most people and also support the emergency department. Demand will continue to be monitored and the opening times of the UTCs will be matched to the times of peak demand.

As part of the new contract, and following the national mandate from NHS England,  the Urgent Care Centre at Shrewsbury and the GP Streaming Service at Princess Royal would both be known as Urgent Treatment Centres. They would both offer urgent care treatment for minor injuries and illness and patients who call 111 who are assessed as needing to visit an urgent treatment centre would be offered a pre-booked appointment slot.

In the future, under the Future Fit plans to transform local hospital services, the urgent care service at both hospitals will be open 24 hours a day, seven days a week