POD Service Experiences Technical Difficulties

1 July 2020 1:03pm

Shropshire Clinical Commissioning Group’s Prescription Ordering Direct (POD) service is experiencing technical difficulties.

If you can’t get through on the phone please email with your prescription request to Shropshire.pod@nhs.net.

You will then receive an auto-response and you will be asked to provide ALL of the following information in your request.

If it is not included, the team cannot guarantee that it will be processed:

  • Registered GP Practice:
  • Full name:
  • Date of birth:
  • First line of address:
  • Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
  • How many days of each medication you have left:
  • Nominated pharmacy:
  • Your contact number:

If you are ordering on behalf of someone else, you also need to provide the following information.

  • Your name:
  • Your relationship to the patient:

The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information for every request. Without this, staff may be unable to process your request.

If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide above. If they are unable to contact you, a reply email will be sent.

The email inbox is monitored during POD opening hours. If your medication request is received Monday to Friday (exc. Bank holidays) between 8am and 5pm, it should be processed within 24 hours.

Repeat prescription requests can also be submitted electronically by using the NHS app (download the app and register to use it). Patients can also check their practice website about registering to use ‘patient access’ to submit prescription requests electronically.

Please note this matter has now been resolved.