Do You Need Urgent NHS Care in Shropshire, Telford and Wrekin? Then Contact NHS 111

15 December 2020 3:08pm

Issued by Shropshire, Telford and Wrekin Sustainability and Transformation Partnership (STP)

There’s a new system in Shropshire, Telford and Wrekin if you need urgent, but not emergency, care.

Just contact NHS 111 online or by phone at any time of day or night, to find out where you should go and when.

If needed, a fully trained health advisor will arrange for you to be seen at the Emergency Department (A&E) or at our range of other treatment units such as an urgent treatment centre or minor injuries unit.

Those walking into an Emergency Department without a referral from NHS 111 will not be turned away but may have to wait longer than someone who has already booked an appointment through 111.

These changes do not apply to Welsh residents who use the Welsh NHS 111 service.

Patients attending Emergency Departments in Shropshire, Telford and Wrekin will continue to be seen in relation to their clinical priority.

This is a new way of accessing urgent care in Shropshire, Telford and Wrekin to make sure everyone stays as safe as possible during the pandemic.

It will help the NHS manage the flow of patients when capacity in waiting rooms is much smaller than before, to maintain distancing and reduce the risk of infection.

It means you will get the right treatment, more quickly and probably closer to home as well.

If you need urgent treatment, just go online at: or call 111.

Arrangements have not changed for people with serious or life-threatening illnesses or injuries. Please continue to dial 999 as before.