Prescription Ordering Direct (POD)

NHS Shropshire CCG operates a Prescription Ordering Direct (POD) service.

The POD Team handle repeat medication requests for a number of local GP practices.

During the coronavirus pandemic the NHS POD has provided a way to order your repeat prescription when GP practices have been working behind closed doors.

This means that the service has seen an increase in the volume of calls, whilst staffing levels are fluctuating due to self isolation cases.

The call handlers are working extremely hard to answer all calls as soon as they possibly can, so your patience and understanding is really appreciated.

Shropshire patients are being asked to stop the panic ordering of unnecessary prescriptions as this is stopping people who really need medication from getting the help they need.

POD is being flooded with inappropriate requests with people stockpiling and trying to reactivate old prescription requests which are years out of date.

You should not be trying to order if you have more than seven days’ supply left and we will not be issuing longer supplies than you usually have.

Patients are also trying to order inhalers that they haven't used for years so they have them 'just in case.'

If you do not currently use an inhaler, and do not have any asthma symptoms, then you do not need to order any inhalers and should not be contacting the POD or your GP.

For patients registered with a Shropshire GP practice they can also e-mail: shropshire.pod@nhs.net

You will receive an auto-response and you will be asked to provide ALL of the following information in your request. If it is not included, we cannot guarantee that it will be processed:

  1. Registered GP Practice:
  2. Full name:
  3. Date of birth:
  4. First line of address:
  5. Name of drug, strength, dose and formulation (tablet, cream, inhaler etc):
  6. How many days of each medication you have left:
  7. Nominated pharmacy:
  8. Your contact number:


If you are ordering on behalf of someone else, you also need to provide the following information.

  1. Your name:
  2. Your relationship to the patient:

The POD team does not store or hold your personal data, so it is important that you provide all of the relevant information for every request. Without this, staff may be unable to process your request.

If POD staff need to contact you with any queries regarding your medication request, they will do so on the contact number you provide above. If they are unable to contact you, a reply email will be sent.

Once processed, your prescription should be available to collect at your nominated pharmacy within four working days.

This email inbox is monitored during POD opening hours. If your medication request is received Monday to Friday (exc. Bank holidays) between 8am and 5pm, it should be processed within 24 hours.

If your request is urgent (required within 24 hours), then please call POD directly on 03333 583 509.

Repeat prescription requests can also be submitted electronically by using the NHS app (download the app and register to use it). Patients can also check their practice website about registering to use ‘patient access’ to submit prescription requests electronically.

This page also covers:


 

Find out more about the POD service

The POD service has been developed and used across England to help you to request your medication(s) easily without the need to go into your GP Practice or Pharmacy.

The POD Team handle repeat medication requests for a number of Shropshire GP practices. Currently we cater to patients of:

Belvidere, Bridgnorth, Broseley, Brown Clee, Cambrian, Caxton, Churchmere (formerly Bridgewater, Claypit Street and Ellesmere), Church Stretton, Claremont Bank, Cleobury Mortimer, Dodington, Highley, Marden, Marysville, Mytton Oak, Plas Ffynnon, Radbrook Green, Riverside, Severnfields (formerly Mount Pleasant and Haughmond View), Shawbury, Shifnal & Priorslee, South Hermitage, Station Drive and Wem & Prees.

You will speak to one of our dedicated and fully trained prescription clerks, who deal with your prescription request and any queries that you may have. They will ensure that you have the correct quantity of medications, reducing the amount of waste generated. 

Lines are open Mondays to Fridays, 8am to 5pm, excluding bank holidays when lines are closed.

Our lines are busiest between 9am to 11am, so you may find that if you call between these hours, your call cannot be taken. Please remember that we have a team of up to 26 operators working within the call centre, which continues to grow as our practice list increases.

Please note: The POD team is part of NHS Shropshire Clinical Commissioning Group based in Shrewsbury, and is not employed directly by your GP practice. The POD Team can access your medical records, but cannot book appointments etc. All of your records are accessed securely and confidentially in line with the Data Protection Act 1998 and the General Data Protection Regulations 2018.

If you already have an arrangement with your community pharmacy for deliveries, this will not change. You simply need to request your prescription with POD, rather than with them directly.


POD service at-a-glance

See below to find out what the POD service can and can’t do...


POD Frequently Asked Questions (FAQs)

Our Prescription Ordering Direct (POD) FAQs cover the following questions:

  • Where is POD and how do I contact them?
  • What happens when I call the POD team?
  • What is EPS?
  • Can a representative (spouse, parent, carer etc) order my medication for me?
  • I am going on holiday/leaving the country/working away etc and I need an extra supply. Can I order more medication?
  • What is the difference between an acute prescription item and a repeat prescription item?
  • What if I don’t want to or am unable to use POD?
  • Can you order my appliances through an outside contractor/supplier?
  • Will my pharmacy still deliver my medications to me?
  • I have tried to get through to POD and my call is disconnected. Why is this?

You can access the POD FAQs here.


General Queries

If you have general queries or questions, patients can contact the POD Team directly on 033 33 583 509 (local call rates may apply).

Lines are open Mondays to Fridays, 8am to 5pm, excluding bank holidays when lines are closed.

For those who are unable to join the phone queue for the POD service please email shropshire.pod@nhs.net