Engagement and Consultation

We want to involve our patients and our wider population in the decisions that we need to make about commissioning health services for people in Shropshire.

Involving local patients, service users, members of the public, carers and patient representatives groups is important to Clinical Commissioning Groups so that we can be assured of commissioning the best possible services that meet the needs of local people and represent the best possible value for money.

  • What is engagement?

Engagement describes the continuing and on-going process of developing relationships and partnerships so that the voice of local people and partners is heard and that our plans are shared at the earliest possible stages.  Examples of this type of engagement would include Shrewsbury and Telford Hospital NHS Trust, the providers of Shropshire’s maternity services, are engaging with women and families who have recently used the service to better understand how the proposal to extend the current temporary suspension of services will affect them and how to reduce the impact of these changes to best meet their needs. Shropshire Clinical Commissioning Group have held a number of engagement workshops to seek the views of stakeholders and service users  on the future of midwife led units across Shropshire and Telford & Wrekin. This will help inform our public consultation document.

It also describes activity that happens early on in an involvement process, including holding extensive discussions with a wide range of people to develop a robust case for change.

  • What is a ‘formal consultation’?

Formal consultation’ describes the statutory requirement imposed on NHS bodies to consult with overview and scrutiny committees (OSCs), patients, the public and stakeholders when considering a proposal for a substantial development of the health service, or for a substantial variation in the provision of a service.

Formal consultation is carried out if a change is ‘significant’. This is determined where the proposal or plan is likely to have a substantial impact on one or more of the following:

  • Access (eg. reduction or increase in service due to change of location or opening times)
  • Wider community (eg. economic impact, transport, regeneration)
  • Patients or users (either current or future)
  • Service delivery (eg. methods of delivery or relocation of services)

The outcome of a formal consultation must be reported to the CCG Governing Body, together with the feedback received, and must show how this has been taken into account in any recommendations and decision making.


If you would like more information on any of our engagement or consultation activities please contact the NHS Shropshire CCG Communications and Engagement Team by email shrccg.communicationsteam@nhs.net or call 01743 277500.

Please select an engagement or consultation project listed below to find out more information: